Escrow Kenya and Digitonia Systems have announced an integration partnership to enhance trust on the e-commerce platform, by offering customers the option to pay through Escrow Kenya and release the funds upon receipt of the items. Announcing the partnership on their social media pages, Digitonia Systems appreciated that trust is a key component to closing sales on the Kenyan e-commerce space.
"Trust is key in online transactions. That is why we have partnered with Escrow Kenya to make sure you do not have to worry about that."
The need for buyer-protection
With hundreds of SMEs embracing e-commerce and seizing the opportunities available on digital commerce, the need for enhancement of trust could never be direr. While majority of businesses selling both formally on digital marketplaces and informally on such platforms as social media buy-and-sell groups are trustworthy, a few scammers use these avenues to reap where they do not sow. Such vices have, consequently, cost trustworthy merchants a great deal of trust. Thankfully, Escrow Kenya is solving this problem of trust, one day at a time by playing the role of a trusted neutral party to any sale that temporarily holds buyers' payments until merchants fulfill their obligations.
By integrating Escrow Kenya API on their e-commerce store, Digitonia Systems has taken an important first step toward reassuring their customers of their commitment toward fulfilling any order placed on their online store. Customers can now shop for computers and computer accessories with confidence on www.digitonia.co.ke, knowing that they can always get their money back if something goes wrong.
On the other hand, Digitonia Systems stands to benefit, not only from increased trust levels but also from higher business volumes, as they no longer have to lose online sales to trust issues.
"Escrow Kenya was founded on a personal desire to make the Kenyan e-commerce space safer for both buyers and sellers. This desire has been the fuel that has kept the flame burning. I am happy to see other players in the e-commerce space joining us toward achieving this common good," said Mr. Robert Kamaru, the CEO and founder of Escrow Kenya.
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