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Currency: KES
Currency: USD
Where an order is unsuccessful and ends up being canceled, these special fees are applied instead of the service fees quoted above.
Charged to the buyer where an order is voluntarily canceled by the seller. Calculated as 0.5% of the price, with a minimum fee of KES 200 for transactions in Kenya Shillings or $2.50 USD for transactions in US Dollars. This fee is independent of the service type.
Charged to the buyer where the order is canceled by Escrow Kenya or when an order goes through dispute resolution, with the dispute being closed in the buyer's favor. It is calculated as the standard escrow service fee, charged to the buyer in full, regardless of the initial fee-sharing agreements between the buyer and the seller.
KES 50 for transactions in Kenya Shillings or $0.50 USD for transactions in US Dollars. Charged on every withdrawal by any user of the escrow service, regardless of the withdrawal amount.