Enjoy peace of mind when you buy or sell.

With our online escrow service, you can buy and sell your products or services safely without worrying about being scammed.




Bridging the Gap of Trust


Buyers do not wish to pay in advance when shopping online, while sellers cannot dispatch goods without receiving payments in advance.

The problem: merchants lose sales when cash on delivery is impossible.




Our Solution

We hold a buyer's payment in trust until the seller completes delivery successfully. If something goes wrong, we help the buyer and seller solve the issue amicably.

Buyer Protection

Buy with confidence from anyone, anywhere, knowing that you will get your money back if something goes wrong.

Seller Protection

Sell so much more online, knowing that escrow dispute resolution protects you against fraudulent buyer-complaints.




AS Easy as 1-2-3

Agree to terms

Buyer and seller agree to secure an order via Escrow Kenya. Seller creates the order by filling the “Start Transaction” form.


Delivery

Seller is notified via email and SMS to proceed with delivery and delivers the goods by the due date.


Escrow Release

Funds are removed from the buyer’s escrow account and made available for withdrawal in the seller’s account.


Start

Finish

Payment

Buyer receives an invitation via email and SMS, accepts it and makes payment into escrow. Money is held in both the buyer’s and seller’s escrow account.

Approval

Buyer confirms that everything carried on as expected by approving the order in their escrow account dashboard.

Agree to terms

Buyer and seller agree to secure an order via Escrow Kenya. Seller creates the order by filling the “Start Transaction” form.

Payment

Buyer receives an invitation via email and SMS, accepts it and makes payment into escrow. Money is held in both the buyer’s and seller’s escrow account.


Delivery

Seller is notified via email and SMS to proceed with delivery and delivers the goods by the due date.

Approval

Buyer confirms that everything carried on as expected by approving the order in their escrow account dashboard.


Escrow Release

Funds are removed from the buyer’s escrow account and made available for withdrawal in the merchant’s account.

Integrate API

Merchant integrates our Escrow API on their website. The integration installs "Lipa Na Escrow" buttons on product pages.


Escrow Hold

Funds are deposited into the buyer’s and merchant’s escrow accounts but cannot be withdrawn yet.


Escrow Release

Provided no issues arise, money is released to the merchant at the specified date.


Start

Finish

Payment

Buyer clicks the button, logs in to Escrow Kenya and makes payment using Mpesa or bank transfer.

Delivery

SMS and email confirmation sent to both parties. Merchant dispatches the goods for delivery.

Integrate API

Merchant integrates our Escrow API on their website. The integration installs Lipa Na Escrow buttons on product pages.

Payment

Buyer clicks the button, logs in to Escrow Kenya and makes payment using Mpesa or bank transfer.


Escrow Hold

Funds are deposited into the buyer’s and merchant’s escrow accounts but cannot be withdrawn yet.

Delivery

SMS and email confirmation sent to both parties. Merchant dispatches the goods for delivery.


Escrow Release

Provided no issues arise, money is released to the merchant at the specified date.




Our Equitable Dispute Process





Dispute Lodged

If something goes wrong, the buyer raises a dispute by clicking “Dispute Order".








Internal Resolution

Parties are allowed 48 hours to resolve the dispute between themselves. If they agree, the buyer can withdraw the dispute and release funds from escrow.





Escalation

If the parties can’t agree, either can escalate the dispute to the company for resolution and determination within 10 days. The merchant must provide verifiable proof of delivery.








Decision

If it is verified that the order was not fulfilled, the buyer gets a full refund. For items significantly not as described, the buyer must return the goods before a refund can be processed.




The Benefits are Immense

By using our internet escrow service, your business stands to benefit in various ways.

Increased Conversions

By offering potential customers a little more confidence buying from you, you will be able to prevent sales loss to trust issues.

Increased Trust

Accepting escrow payments shows your commitment toward fulfilling the sale. Customers who buy with escrow often pay directly in future transactions.

API Integration

No need to create orders manually if you have a website. Just install our Lipa Na Escrow API and sit back. Our system sends you SMS and email notifications in real time, notifying you about orders and payments.

Stop Dummy Orders

Because buyers have to deposit payment into escrow before delivery begins, your business no longer has to deal with the problem of dummy orders, commonly associated with cash on delivery.

Stats are super cool and...

Numbers never lie
20348 Users Registered
10393 Orders Placed
Ksh 73,384,555 Processed


Lipa Na Escrow API

An alternative checkout method on product pages for online stores, marketplaces and classifieds. Add “Lipa Na Escrow” buttons on your website and start accepting escrow payments.

Automated order process

Product and merchant details are fetched automatically. Merchants are notified in real time.

Seamless escrow checkout

The buyer only needs to login, fill out instructions to the merchant and make payment.

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Powering Marketplaces & Classifieds

We will not only enhance trust on your platform but also pay you for it. Our partner plans allow your business to retain up to 30% of escrow fees we earn through your integrations.




Tried, Tested and Approved

Here’s what other people are saying about our services.

Jessica Savage

Very convenient and gives you peace of mind. Very helpful online chat team as well.

Erick Otieno

Great services. The customer care are always ready to assist whenever needed. Happy Customer.

Maritim K. Elisha

Easy to use and it's a deal saver. Ultimate protection from online fraud when doing business with strangers online.

 

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The most trusted online escrow service in Kenya

Escrow Solutions Kenya Limited is registered under the Companies Act (2015).


“ESCROW KENYA" is a registered trademark of Escrow Solutions Kenya Limited. Copyright © 2024. Escrow Solutions Kenya Limited. All Rights Reserved. Escrow Solutions Kenya Limited has no relation to NCBA, M-PESA or Pesalink or any other payment method. We make no claims about being supported by or supporting these services. Their respective wordmarks and trademarks belong to them alone.