Enjoy peace of mind when you buy or sell online.
With our online escrow service, you can buy and sell your products or services safely without worrying about being scammed.
With our online escrow service, you can buy and sell your products or services safely without worrying about being scammed.
Buyers do not wish to pay in advance when shopping online, while sellers cannot dispatch goods without
receiving payments in advance.
The problem: merchants lose
sales when cash on delivery is impossible.
We hold a buyer's payment in trust until the seller completes delivery successfully. If something goes wrong, we help the buyer and seller solve the issue amicably.
Buy with confidence from anyone, anywhere, knowing that you will get your money back if something goes wrong.
Sell so much more online, knowing that escrow dispute resolution protects you against fraudulent buyer-complaints.
Buyer and seller agree to secure an order via Escrow Kenya. Seller creates the order by filling the “Start Transaction” form.
Seller is notified via email and SMS to proceed with delivery and delivers the goods by the due date.
Funds are removed from the buyer’s escrow account and made available for withdrawal in the seller’s account.
Buyer receives an invitation via email and SMS, accepts it and makes payment into escrow. Money is held in both the buyer’s and seller’s escrow account.
Buyer confirms that everything carried on as expected by approving the order in their escrow account dashboard.
Buyer and seller agree to secure an order via Escrow Kenya. Seller creates the order by filling the “Start Transaction” form.
Buyer receives an invitation via email and SMS, accepts it and makes payment into escrow. Money is held in both the buyer’s and seller’s escrow account.
Seller is notified via email and SMS to proceed with delivery and delivers the goods by the due date.
Buyer confirms that everything carried on as expected by approving the order in their escrow account dashboard.
Funds are removed from the buyer’s escrow account and made available for withdrawal in the merchant’s account.
Merchant integrates our Escrow API on their website. The integration installs "Lipa Na Escrow" buttons on product pages.
Funds are deposited into the buyer’s and merchant’s escrow accounts but cannot be withdrawn yet.
Provided no issues arise, money is released to the merchant at the specified date.
Buyer clicks the button, logs in to Escrow Kenya and makes payment using Mpesa or bank transfer.
SMS and email confirmation sent to both parties. Merchant dispatches the goods for delivery.
Merchant integrates our Escrow API on their website. The integration installs Lipa Na Escrow buttons on product pages.
Buyer clicks the button, logs in to Escrow Kenya and makes payment using Mpesa or bank transfer.
Funds are deposited into the buyer’s and merchant’s escrow accounts but cannot be withdrawn yet.
SMS and email confirmation sent to both parties. Merchant dispatches the goods for delivery.
Provided no issues arise, money is released to the merchant at the specified date.
If something goes wrong, the buyer raises a dispute by clicking “Dispute Order".
Parties are allowed 48 hours to resolve the dispute between themselves. If they agree, the buyer can withdraw the dispute and release funds from escrow.
If the parties can’t agree, either can escalate the dispute to the company for resolution and determination within 10 days. The merchant must provide verifiable proof of delivery.
If it is verified that the order was not fulfilled, the buyer gets a full refund. For items significantly not as described, the buyer must return the goods before a refund can be processed.
By using our internet escrow service, your business stands to benefit in various ways.
By offering potential customers a little more confidence buying from you, you will be able to prevent sales loss to trust issues.
Accepting escrow payments shows your commitment toward fulfilling the sale. Customers who buy with escrow often pay directly in future transactions.
No need to create orders manually if you have a website. Just install our Lipa Na Escrow API and sit back. Our system sends you SMS and email notifications in real time, notifying you about orders and payments.
Because buyers have to deposit payment into escrow before delivery begins, your business no longer has to deal with the problem of dummy orders, commonly associated with cash on delivery.
An alternative checkout method on product pages for online stores, marketplaces and classifieds. Add “Lipa Na Escrow” buttons on your website and start accepting escrow payments.
Product and merchant details are fetched automatically. Merchants are notified in real time.
The buyer only needs to login, fill out instructions to the merchant and make payment.
We will not only enhance trust on your platform but also pay you for it. Our partner plans allow
your business to retain up to 30% of escrow fees we earn through your integrations.
Here’s what other people are saying about our services.
Very convenient and gives you peace of mind. Very helpful online chat team as well.
Great services. The customer care are always ready to assist whenever needed. Happy Customer.
Easy to use and it's a deal saver. Ultimate protection from online fraud when doing business with strangers online.
Please wait....